After five failed attempts and at least twenty irate phone calls to Tutti Bambini or some such cot-maker extrordinaire, my unborn granddaughter’s cot finally arrived. Why should that cause such ripples in this household? Well, when one’s only daughter is a week and a half away from producing one’s first grandchild and has dealt with the inadequacies of ridiculous pre-natal marketing promises as well as the encumbrance of hormones and exhaustion, it becomes one’s problem. Tom, Bambino’s representative, did not know quite what to make of a caustic mother of a mother-to-be but bless the boy he gave it his best shot given that the company he works for probably pays him a pittance and makes it hard for him to deviate from his script.
Me: I would like to speak to your manager to complain about the disgraceful service given to my daughter who is yet to receive her cot ordered five weeks ago when she is due to give birth imminently…
Tom: Ah! I have spoken to your daughter and am sorry to hear she has not received her cot. It has been on the delivery order several times.
Me: So you say, however, nobody has contacted her regarding delivery. Those who suggested they had are blatant liars.
Tom: ERM…ERM…I am sorry that we have not been able to track down delivery of the cot.I am calling them now but they are unavailable.
And so it went on for several hours.
Dear Tom eventually tracked the missing cot that had been in transit for five weeks (only one week delivery!)and he organised a private company to pick it up from the DX courier van to deliver it to my daughter to avoid a nervous breakdown (mine, not hers). I suspect he was anxious to avoid listening to another irate or potential emotional meltdown from a middle-aged mother of a pregnant mother. What could be worse?
Said missing item arrived, angels sang,suitable chirpy delivery man apologised and slagged off every other driver/courier theretofore and all was right with the world.
Mother-to-be was exhausted but content and I was …hmm…probably relieved but probably convinced that what did it was the the fact that I said I’d write about it on social media. Be told.